Terms of Service

Acceptance of Terms

These Terms of Service govern your access to and use of Cymos.ai, including our website, application, AI networking CRM, outreach, follow-up, scheduling, and related services.

By creating an account, connecting an email or calendar account, or using Cymos, you agree to these Terms. If you do not agree, you must not use Cymos.

The Service

Cymos is an AI-powered networking CRM designed to help users manage professional relationships, draft outreach, track replies, schedule follow-ups, and organize recruiting or career-related networking activity.

• Contact and relationship management.
• AI-assisted email drafting and reply drafting.
• Gmail and calendar integrations.
• Reply tracking and follow-up reminders.
• Pipeline management and onboarding/profile personalization.
• Billing and subscription features.

Eligibility and Accounts

• You must be at least 13 years old to use Cymos.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• You agree to provide accurate information and keep it up to date.
• If you use Cymos on behalf of a company, school, organization, or other entity, you represent that you have authority to bind that entity to these Terms.

Email and Calendar Integrations

Cymos allows you to connect third-party accounts, including Google Gmail and Google Calendar, to use certain features. You may disconnect connected accounts from settings or from the provider account permissions page.

• If you connect Google, Cymos may identify your connected Google account.
• Cymos may send Gmail messages that you create, approve, or schedule through Cymos.
• Cymos may read Gmail message/thread data to detect replies to Cymos-managed outreach.
• Cymos may create or manage calendar events created through Cymos.
• Cymos does not own your Google account, Gmail messages, calendar events, or other third-party account data.

User Content

“User Content” means content you upload, create, submit, store, or transmit through Cymos, including contacts, notes, emails, resumes, profile information, prompts, drafts, and calendar-related information. You retain ownership of your User Content.

You grant Cymos a limited license to host, process, transmit, display, and use User Content only as necessary to provide, maintain, secure, and improve the Service. You represent that you have the rights necessary to submit User Content and use it with Cymos.

AI Features

• Cymos uses AI systems to help draft, summarize, classify, prioritize, and suggest networking actions.
• AI-generated content may be inaccurate, incomplete, or inappropriate.
• You are responsible for reviewing and approving any AI-generated content before sending or relying on it.
• Cymos does not guarantee interviews, referrals, job offers, business opportunities, or any particular outcome.
• You must not use AI features to generate unlawful, deceptive, harassing, discriminatory, spammy, or misleading content.

Outreach Compliance

You are responsible for emails and messages you send using Cymos. If your use involves commercial email, you are responsible for complying with applicable laws, including CAN-SPAM and similar anti-spam, privacy, consumer protection, employment, and communications laws.

• Do not send spam, deceptive messages, or messages to people who have opted out or asked not to be contacted.
• Do not impersonate others or misrepresent your identity, affiliation, or intent.
• Do not send unlawful recruiting, financial, investment, or employment-related claims.
• You are responsible for accurate message headers, non-deceptive subject lines, required disclosures, valid mailing addresses, and opt-out handling where required by law.

Acceptable Use

• You may not reverse engineer, scrape, overload, disrupt, or abuse the Service.
• You may not access accounts or data without authorization.
• You may not upload malware or harmful code.
• You may not violate third-party rights or applicable law.
• You may not use Cymos for harassment, surveillance, discrimination, or unlawful profiling.
• You may not use Cymos to determine creditworthiness, lending eligibility, insurance eligibility, housing eligibility, or other regulated eligibility decisions.

Subscriptions, Billing, and Trials

Some features may require a paid subscription. If you purchase a subscription, you authorize Cymos and its payment processor to charge your selected payment method for applicable fees, taxes, and recurring charges.

Unless stated otherwise at checkout, subscriptions renew automatically, fees are charged in advance, you may cancel renewal from billing settings, and cancellation does not automatically provide a refund for the current billing period. Trial terms, if any, will be shown at checkout. Payments are processed by third-party payment providers such as Stripe; Cymos does not store full payment card numbers.

Beta or Pre-Launch Features

Some Cymos features may be experimental, beta, preview, or pre-launch. These features may change, break, be limited, or be discontinued at any time. We may limit access to the Service before public launch.

Third-Party Services

Cymos may integrate with third-party services, including Google, Microsoft, Stripe, Supabase, Vercel, OpenRouter, email verification providers, and other infrastructure or AI providers. Your use of third-party services may be governed by their own terms and privacy policies. Cymos is not responsible for third-party services we do not control.

Privacy and Security

Our Privacy Policy explains how we collect, use, disclose, and protect information. By using Cymos, you acknowledge our Privacy Policy.

We use reasonable technical and organizational measures to protect user data. However, no system is perfectly secure, and we cannot guarantee absolute security.

Service Changes and Termination

• We may modify, suspend, or discontinue any part of the Service at any time.
• We may suspend or terminate access if you violate these Terms, create risk or liability, misuse the platform, fail to pay required fees, or if required to protect users, Cymos, third parties, or comply with law.
• You may stop using Cymos at any time.

Disclaimers

Cymos is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and reliability. We do not guarantee that Cymos will be uninterrupted, error-free, secure, or that AI-generated content will be accurate.

Limitation of Liability

To the fullest extent permitted by law, Cymos and its affiliates, officers, employees, agents, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, or reputational harm.

To the fullest extent permitted by law, our total liability for any claim relating to the Service will not exceed the greater of the amount you paid Cymos in the three months before the claim arose or $100.

Indemnification

You agree to indemnify and hold harmless Cymos from claims, damages, liabilities, costs, and expenses arising from your use of the Service, User Content, outreach or communications, violation of these Terms, violation of law, or violation of third-party rights.

Governing Law

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules, unless applicable law requires otherwise.

Changes to Terms

We may update these Terms from time to time. If changes are material, we will provide notice as required by law or by posting an updated version. Continued use of Cymos after updated Terms become effective means you accept the updated Terms.

Contact

Questions about these Terms may be sent to support@cymos.ai.